Privacy Policy – Black Diamond Limo NYC

Last Updated: April 5, 2025

Effective Date: April 5, 2025

At Black Diamond Limo NYC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you book or inquire about our limousine and luxury transportation services.

This policy applies to all interactions with us — via our website, phone, email, WhatsApp, or in person.

1. Information We Collect

We collect personal information necessary to provide and improve our services, including:

Full name
Phone number
Email address
Pickup and drop-off addresses
Date, time, and duration of service
Vehicle preference
Flight details (for airport transfers)
Special requests (e.g., child seats, stops)
Payment information (processed securely; not stored)
Booking history and communication records

This data is collected when you:

Book a ride via our website, phone, email, or WhatsApp
Request a quote
Subscribe to updates or promotions
Contact customer support

2. How We Use Your Information

We use your personal data to:

Confirm and manage your reservations
Communicate service updates or changes
Process payments securely
Improve customer experience and service quality
Respond to inquiries and support requests
Analyze usage trends and business performance (anonymous statistics)

We do not sell, rent, or trade your personal information to third parties for marketing or any other purpose.

3. Data Sharing & Third Parties

We may share your information only when necessary to fulfill your booking:

With chauffeurs assigned to your trip (for pickup details, contact info)
With trusted partners who assist in operations (e.g., booking platforms, payment processors like Stripe or PayPal)
As required by law (e.g., court orders, legal compliance)

All third parties are contractually obligated to protect your data and use it only for service-related purposes.

4. Payment Processing

Credit card payments are processed through secure, PCI-compliant payment gateways. We do not store your full credit card number on our servers.

Cash and alternative payments (e.g., Zelle) are handled per arrangement and may require limited data retention for reconciliation.

5. Cookies & Website Analytics

Our website uses minimal cookies to:

Remember form inputs during booking
Track site usage via Google Analytics (anonymous data only)
Improve user experience and performance

You can disable cookies via your browser settings, though this may affect functionality.

6. Data Retention

We retain your personal information only as long as needed to:

Fulfill your transportation request
Handle disputes or refunds
Comply with legal and tax obligations

Booking records are typically kept for 1–2 years unless longer retention is required.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion
Object to or restrict processing
Receive a copy of your data (data portability)
Opt out of marketing communications

To exercise these rights, contact us at info@blackdnyc.com.

8. Security Measures

We implement industry-standard security practices to protect your data from unauthorized access, alteration, or disclosure, including:

Secure servers
Encrypted communications
Restricted employee access
Regular system reviews

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or wish to update your information, please reach out:

Black Diamond Limo NYC

📧 Email: info@blackdnyc.com

📞 Phone: 516-500-5526

📍 Address: New York, NY

🌐 Website: https://blackdnyc.com/